Getting Started in Sockeye

Overview of how to access Sockeye, change passwords, navigate and utilize filters within Sockeye.   

• Sockeye – Removes the filter pane and allows access to the filter as a pop up when clicking on ‘Sockeye’.
• Available Hours – Generates the total hours by craft and resources to effectively assign work to available resources.
• Weekly Schedules – Views and create weekly schedules at the craft level.
• Daily Schedules – Views and assign work orders to available resources to a specific day.
• Find Task – Completes a search on specific work orders to identify if it has been scheduled in the past or future.
• Setup – Core details of Sockeye’s setup for scheduling purposes.
• More – Access to KPI’s, printing, exporting and hiding filters.
• Username – Sockeye user settings.

User Guides

• Sockeye Introduction User Guide

Videos

Filters

Sockeye Introduction

Optional Features

• Calendar Week Number
• Single Sign On (SSO)
• Translations

Troubleshooting

• Click on the eye icon to view password field.
• Not able to access multiple assigned accounts.
  • Under the User Role ‘Areas’ field must be BLANK in order for a user to toggle multiple accounts.

Contact Support

Reach out to a Sockeye Representative
email: support@getsockeye.com 

As Sockeye continues to grow we are updating documents with the latest date and revision for reference.